Most of times we deliver merchandize within 6-7 Business days, but sometimes (where mentioned in website the duration of delivery is 1-2 weeks only) it take between 1-2 weeks for us to deliver your ordered merchandize from the time you place the order on our site. The reason it takes this much time is due to the nature of our business. We place an order with the brand only after the sale is closed and after that it takes between 2-3 days for the supplier’s merchandize to reach our warehouse. Post this we do a quality check on the merchandize and then ship as per your order and destination.Herbs And Crops ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse.. On dispatch, we will send you a mail for confirmation.
We take great pride in our reputation for quality and excellent value, but in case you are unhappy with the merchandise we offer a flexible and easy return policy.
No return is allowed in the following conditions:
1. Products marked non-returnable in product description are as such not returnable
2. Products with MRP/original price of Rs 3000 and above are not returnable
.You are liable to get a full refund of money in case:
1. We have shipped a wrong product.
2. There is a manufacturing defect.
3. The merchandise has been damaged during transit, and we are not able to provide you with a replacement.
4. We have shipped a product with an expiry date which is already past.
Condition of Items
Items must be unused, unworn, unwashed and undamaged. They must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, tags and all accessories. Any item that you received with tags attached must be returned with those tags intact. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi- item pack may not be returned individually.
How it works
1. All you need to do is to inform us within 3 days of receiving the parcel by writing in to us at firstname.lastname@example.org and sending us an image of the concerned product.
2. Once you have done that, simply wait for revert email from Gulalwadi authorizing the return. In this mail we will inform you of all the relevant information regarding the next steps.
3. Once authorized by us, the product has to be returned, and should reach us within 7 working days from the authorization mail.
4. For returning the product, you have two options:
1. You can ask for a reverse pick up.
2. You can also courier the product to us and share the tracking details, as soon as it is couriered. (Gulalwadi will bear the cost of return, as per actual.)
5. Preparing the package :
1. Ensure all the tags, warranty cards, packaging material etc are intact.
2. Pack the product in a way to ensure that the reverse transit will not damage the product.
3. Fill up the form sent with the authorizing mail, mentioning the order number, product details, any concerns or queries, etc.
4. Pack the form with the product.
5. Mention the return address clearly.
6. If picked up by Gulalwadi, the package would be traced till delivery to the warehouse, and the customer would be intimated on receiving the same.
6. If sent by you, the package needs to be tracked by you, and delivery to warehouse ensured. We might ask you to share the POD, in case of the package not being traceable, to help locate the package. Kindly bear in mind that the next steps towards a refund can happen only after the package is received at the warehouse.
7. We would reimburse the return courier charges, as per actuals. To ensure that we share the same information, do send us a scanned copy of the courier receipt (without any overwriting on the amount) as soon as the package is couriered.
One you follow these simple steps, you can be sure of a safe and easy return for your purchases, and rest assured we will take care of the details.